Say goodbye to technical frustration!
From your 'smart' appliance to your iPhone, and the home network in between, The Tek Team will fix it, replace it, or install it in your home or small office.
Why do I need Technical Support at home?
Our homes are bristling with electronic devices of various types. Siri or Alexa is present in a tube or cube, in every room of your house (except maybe the bathroom). Your fridge tells you when to order milk.
Consider the following, and the need for technical support in the home will become very clear.
Smart Appliances
Even kitchen appliances, like fridges, now connect to your home network, to inform you when your milk is running out. Smart TVs have become your lounge internet portal, streaming Youtube and Vimeo clips, or giving you access to Reddit, LinkedIn and Facebook.
Network Security
Many of these devices offer hackers very ‘soft’ entry points onto your home network. Allowing them to target and monitor more important devices connected to that same network – the ones on which you perform your online banking or use your Credit/Debit card.
We'll Look After You
All of these devices require technical support, even if just to get them connected to enable their warranties, but the way they are connected to your network must also be considered from a security perspective if your family’s personal and financial information is to remain private.
Need milk?
The networking security on 'smart' appliances is quite often very bad. They make 'soft' targets for a hacker looking to steal your financial details.
Once access to your network is achieved via that 'smart' appliance, it's a simple task to monitor all of the traffic on that network. Including your Windows PC or iPhone!
Tech Support Packages
Base
Essential support-
6 hours Remote support/ Year
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Up to 2 hours of in home visits.*
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1 Year Malwarebytes Antimalware Premium
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25% Discount On Cloud Backup Subscription
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All Hardware Support services included
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Support for 2 Devices
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10% off hourly rate for additional time
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Initial Network Security Audit
Standard
Preventative maintenance + support-
12 hours Remote support/ Year
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Up to 6 hours of in home visits.*
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1 Year Malwarebytes Antimalware Premium
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50% Discount On Cloud Backup Subscription
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All Hardware Support services included
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Support for 5 Devices
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Scheduled Maintenance
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25% off hourly rate for additional time
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Monthly Network Security Audit
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2 * Windows Device Weekly Tuneup
Premium
Unlimited support and maintenance-
Unlimited Remote support
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Up to 12 hours of in home visits.*
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1 Year Malwarebytes Antimalware Premium
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75% Discount On Cloud Backup Subscription
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All Hardware Support services included
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Unlimited Device Support
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Scheduled Maintenance
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Weekly Network Security Audit
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5 * Windows Device Weekly Tuneup